Refund policy

Refunds

Our Forever Rosa preserved roses are not eligible for returns. We also advise that orders cannot be cancelled or modified once the order has been placed and paid.  Please note that each of the preserved roses are carefully arranged following each order.

In addition, any perishable goods such as chocolates or cookies as part of our gift boxes are not eligible for returns.

If you receive a damaged vase or receive the wrong item, please let us know so that we can evaluate the situation and resolve it immediately. 

For any other questions about our return policy or our arrangements, please don’t hesitate to call email us on foreverosa.nz@gmail.com